Common FAQs – ecotanka
Common FAQs – ecotanka
ORDERS, PAYMENTS & REFUNDS
Q: What payment methods do you accept?
We accept all major credit and debit cards through Stripe or PayPal.
All prices are in USD plus VAT.
We accept all major credit and debit cards through Stripe or PayPal.
All prices are in USD plus VAT.
Q: Can I change or cancel my order after it’s placed?
We process orders quickly, so if you need to make a change, please contact us as soon as possible — ideally on the same day, even during weekends or holidays — via help.ecotanka.com.
Once your order has been shipped, we’re unable to make any changes.
We process orders quickly, so if you need to make a change, please contact us as soon as possible — ideally on the same day, even during weekends or holidays — via help.ecotanka.com.
Once your order has been shipped, we’re unable to make any changes.
Q: What is your return and refund policy?
If your item arrives faulty or not as described, please contact us, and we will arrange a replacement or refund in accordance with applicable consumer protection laws.
Change-of-mind returns may be accepted at our discretion for unused items returned within 14 days of delivery.
For full details, conditions, and return instructions, please see our Returns & Refunds Policy.
If your item arrives faulty or not as described, please contact us, and we will arrange a replacement or refund in accordance with applicable consumer protection laws.
Change-of-mind returns may be accepted at our discretion for unused items returned within 14 days of delivery.
For full details, conditions, and return instructions, please see our Returns & Refunds Policy.
SHIPPING & DELIVERY
Q: What other Countries do you ship to?
We ship to many countries internationally. Please visit our ecotanka Shops page.
We ship to many countries internationally. Please visit our ecotanka Shops page.
Q: How long will my order take to arrive?
Delivery times vary by destination and shipping method.
Most international orders arrive within 7–21 business days.
Remote or hard-to-reach locations may take longer.
For full details, please see our Shipping Policy.
Delivery times vary by destination and shipping method.
Most international orders arrive within 7–21 business days.
Remote or hard-to-reach locations may take longer.
For full details, please see our Shipping Policy.
Q: How do I track my order?
You’ll receive a tracking link via email once your order has shipped.
Orders shipped from our global warehouse, tracking updates may take a day or two to appear.
If there are no updates after 5 days, please contact us at help.ecotanka.com.
Q: Will I be charged for any importation taxes, duties, or tariffs?
No. V.A.T, customs, and import duties are all pre-paid. There are no extra costs upon delivery.
You’ll receive a tracking link via email once your order has shipped.
Orders shipped from our global warehouse, tracking updates may take a day or two to appear.
If there are no updates after 5 days, please contact us at help.ecotanka.com.
Q: Will I be charged for any importation taxes, duties, or tariffs?
No. V.A.T, customs, and import duties are all pre-paid. There are no extra costs upon delivery.
PRODUCT MATERIALS
Q: What are ecotanka bottles made of?
Our bottles are made from high-quality, food-grade 18/8 (304) stainless steel, designed to last for years.
Our bottles are made from high-quality, food-grade 18/8 (304) stainless steel, designed to last for years.
Q: Are ecotanka lids BPA-free?
Yes. All our plastic components, including lids and caps, are made from BPA-free, non-toxic materials.
Yes. All our plastic components, including lids and caps, are made from BPA-free, non-toxic materials.
Q: Can I use ecotanka bottles for hot and cold drinks?
Yes — especially with our thermal jackets (kooler covers) or double-walled insulated models.
Always check the product description for temperature suitability before use.
Yes — especially with our thermal jackets (kooler covers) or double-walled insulated models.
Always check the product description for temperature suitability before use.
CARE INSTRUCTIONS
Q: How do I clean my ecotanka?
We recommend hand-washing your bottle and lids using warm, soapy water to ensure long life and performance.
We recommend hand-washing your bottle and lids using warm, soapy water to ensure long life and performance.
- Single-wall bottles: Dishwasher-safe if needed, though hand-washing is preferred.
- thermoTANKA bottles: Do not put in the dishwasher — high heat and pressure may damage the vacuum seal.
Q: Can I put my bottle in the freezer?
No. Freezing stainless steel bottles can damage weld joints and seals.
To chill your drink, add cold water and ice cubes instead.
No. Freezing stainless steel bottles can damage weld joints and seals.
To chill your drink, add cold water and ice cubes instead.
Q: Where can I find more care instructions?
For detailed care information or help with any product issues, visit our support site: help.ecotanka.com.
For detailed care information or help with any product issues, visit our support site: help.ecotanka.com.
OTHER QUESTIONS
Q: Do you offer bulk or wholesale pricing?
Yes. For bulk, wholesale, or fundraising orders, please contact us via help.ecotanka.com.
Yes. For bulk, wholesale, or fundraising orders, please contact us via help.ecotanka.com.
Q: Do you offer custom logo printing?
Absolutely! Custom printing is a great way to promote your business, school, sports team, or event with a sustainable product people actually use.
Absolutely! Custom printing is a great way to promote your business, school, sports team, or event with a sustainable product people actually use.
We offer several printing options to suit different bottle styles, order sizes, and budgets — from small runs to large corporate orders.
To learn more or request a quote, contact us via help.ecotanka.com.
To learn more or request a quote, contact us via help.ecotanka.com.
Q: Who do I contact for help?
Visit our support portal at help.ecotanka.com
Visit our support portal at help.ecotanka.com