Returns & Refunds Policy
Effective Date: 11 January 2026
At nolocal.ecotanka.shop, we are committed to providing high-quality products and excellent customer service. This Returns & Refunds Policy outlines how returns, refunds, and exchanges are handled in accordance with applicable consumer protection laws.
Your Consumer Rights
Depending on your location, consumer protection laws may provide rights in relation to faulty, damaged, or misdescribed goods.
If your item is faulty or not as described, you may be entitled to a repair, replacement, or refund, depending on the nature of the issue and applicable regulations.
Change of Mind Returns
Change-of-mind returns are not required by law. However, at our discretion, we may accept returns for unused, unopened products in their original packaging within 14 days of delivery.
If accepted, you may be eligible for:
- An exchange
- A store credit
- A refund (excluding original shipping charges)
Return shipping costs are the responsibility of the customer for change-of-mind returns unless the item was sent in error.
Returns Not Accepted
Returns or refunds may not be accepted in the following cases:
- The item has been used, damaged, or is not in its original condition
- The return request is made after 14 days (change of mind)
- The product was purchased on clearance or marked “Final Sale” (unless faulty)
- Damage caused by misuse, negligence, or failure to follow care instructions
How to Request a Return
To request a return or report a faulty product:
- Visit our support portal at help.ecotanka.com
- Submit a request including your order number, product details, and a brief description of the issue
- Attach photos if the item is damaged or defective
Our team will review your request and respond within 2 business days.
If approved, return instructions will be provided.
Refunds
Approved refunds will be processed to the original payment method within 5–10 business days after the returned item is received.
Original shipping charges are non-refundable unless the item was faulty or sent in error.
Contact Us
For any questions about this policy or to request support:
ecotanka
Visit our support portal: help.ecotanka.com
